Students can expect the following processing time during non-peak months (January-June and October-December)

A payment made on your student portal will post the next day. Holds on your account due to payments made will be updated in 3-5 business days.

You will receive an email to review your bill on your student portal on the first of each month.

Once you complete your FAFSA, our office should receive it in 3-5 business days. If there is an item incomplete on your FAFSA, you will receive an email on the day we receive your application and one every Monday morning until the item is completed. If there are no items incomplete on your FAFSA, you should receive an award letter to your email in 5-7 business days. If you are an athlete, or if we are waiting on admissions documents, this timeframe may take longer.

If you have received federal and/or state aid and you withdraw from all of your courses, or if you are in Session A and B courses, and do not complete all of the days you were scheduled for, our office must complete a process entitled “Return to Title IV”. This process can take up to 30 days.

If you are selected for verification, you will receive an email from our office on what is required to complete the process. This process can take 10-15 business days to complete once all items are submitted to our office.

If you have a special circumstance you are requesting on your account, verification must be completed prior to any review of special circumstance documentation. The entire process can take up to 25-30 days to complete.

If you call or email our office you should receive a response within 24 hours.
Plus loan processing/Outside loan processing – loan certifications may take 2-3 business days.

Bookstore voucher – Once all financial aid documents are completed, and if there is a credit balance a student will be issues a bookstore voucher in 2-3 business days.

Students can expect the following processing time during peak months (July-September)

A payment made on your student portal will post the next day. Holds on your account due to payments made will be updated in 5-10 business days.

You will receive an email to review your bill on your student portal on the first of each month.

Once you complete your FAFSA, our office should receive it in 3-7 business days. If there is an item incomplete on your FAFSA, you will receive an email on the day we receive your application and one every Monday morning until the item is completed. If there are no items incomplete on your FAFSA, you should receive an award letter to your email in 5-10 business days. If you are an athlete, or if we are waiting on admissions documents, this timeframe may take longer.

If you have received federal and/or state aid and you withdraw from all of your courses, or if you are in Session A and B courses, and do not complete all of the days you were originally scheduled for, our office must complete a process entitled “Return to Title IV”. This process can take up to 30 days.

If you are selected for verification, you will receive an email from our office on what is required to complete the process. This process can take 15-20 business days to complete once all items are submitted to our office.

If you have a special circumstance you are requesting on your account, verification must be completed prior to any review of special circumstance documentation. The entire process can take up to 25-30 days to complete.

If you call or email our office you should receive a response within 48 hours.
To be official – students must have all financial aid documents completed, and if payment is due, payment must be paid in full, or the first payment of the payment plan must be paid by the due date. Residential students must be official before moving on campus. Students will be dropped from their courses if they are not official by the census date.

Plus loan processing/Outside loan processing – loan certifications may take 5-10 business days.

Bookstore voucher – Once all financial aid documents are completed, and if there is a credit balance a student will be issues a bookstore voucher in 5-7 business days.